Implementing a low code customer support solution powered by Zendesk and Azure Logic Apps
In this post, we are going to learn how to implement customer support capabilities using a minimal code approach and relying on third party services. There are a lot of situations in which you might need to implement some customer support capabilities. Maybe you are developing your own product, or maybe you are working for a company that needs to improve their operations.
With the arrival of COVID-19, e-commerce has become a major concern for most businesses. Having a good customer support strategy in place is a must these days. Online consumers demand features like online live chat or multi-channel communication and expect high responsiveness from online businesses.
The pandemic has generated unprecedented levels of uncertainty for business and they need to be able to adapt in the shortest time possible. For this reason, we are going to really on third party services and use a...
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